TERMS & CONDITIONS

1. ACCEPTANCE OF TERMS

Welcome to Menly Care ("we," "us," or "our"), operated by Heliosphere Labs Private Limited. These Terms and Conditions ("Terms") govern your access to and use of our website https://menlycare.store ("Website") and any related services.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes constitutes your acceptance of the modified Terms.

2. ELIGIBILITY

To use our Website and place orders, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Be a resident of India with a valid shipping address
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information when placing orders

By using our Website, you represent and warrant that you meet all eligibility requirements.

3. ACCOUNT REGISTRATION

While account registration is not required to make purchases (guest checkout is available), creating an account offers benefits such as order history and faster checkout.

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and up-to-date information

We reserve the right to suspend or terminate accounts that violate these Terms.

4. PRODUCTS & PRICING

4.1 Product Information

We strive to display accurate product information, including descriptions, images, and prices. However, we do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free.

Product images are for illustrative purposes. Actual products may vary slightly in appearance.

4.2 Pricing

All prices displayed on our Website are in Indian Rupees (INR) and are inclusive of applicable GST (18%).

We reserve the right to modify prices at any time without prior notice. The price applicable to your order will be the price displayed at the time of purchase.

4.3 Availability

Product availability is subject to change without notice. We do not guarantee that products will be in stock at the time of order confirmation.

5. ORDERS & PAYMENT

5.1 Order Placement

By placing an order, you make an offer to purchase products. Order acceptance occurs when we send you an order confirmation email.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraud
• Delivery constraints to your area

5.2 Payment

Currently, we accept Cash on Delivery (COD) as the payment method. Payment is due upon delivery of your order.

Please ensure you have the exact amount ready at the time of delivery. Our delivery partners may have limited change availability.

5.3 Order Cancellation

You may request order cancellation before the order is shipped by contacting us at info@menlycare.store. Once shipped, cancellation is not possible, but you may initiate a return after delivery per our Return Policy.

6. SHIPPING & DELIVERY

We ship to addresses across India. Delivery timeframes are estimates and not guaranteed:

• Metro cities: 3-5 business days
• Other cities: 5-7 business days
• Remote areas: 7-10 business days

Shipping charges: FREE for orders above ₹499. ₹49 for orders below this threshold.

Risk of loss and title for products pass to you upon delivery. Please inspect packages upon receipt and report any damage immediately.

For complete shipping information, please refer to our Shipping Policy.

7. RETURNS & REFUNDS

We accept returns within 7 days of delivery for eligible products that are defective, damaged, or significantly different from the description.

Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

For complete details on returns eligibility, process, and timelines, please refer to our Return Policy and Cancellation Policy.

8. INTELLECTUAL PROPERTY

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Heliosphere Labs Private Limited or its content suppliers and is protected by Indian and international intellectual property laws.

You may not:

• Reproduce, distribute, modify, or create derivative works from any content
• Use any data mining, robots, or similar data gathering methods
• Use our trademarks or branding without written permission
• Frame or use framing techniques on any portion of the Website

9. PROHIBITED CONDUCT

You agree not to:

• Use the Website for any unlawful purpose
• Violate any applicable laws or regulations
• Impersonate any person or entity
• Interfere with or disrupt the Website or servers
• Attempt to gain unauthorized access to any part of the Website
• Transmit viruses, malware, or other malicious code
• Engage in any activity that could damage, disable, or impair the Website
• Use automated systems to access the Website without permission
• Collect or harvest user information without consent

10. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law:

• Heliosphere Labs Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim
• We are not liable for delays or failures in performance due to circumstances beyond our reasonable control (force majeure)

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence.

11. GOVERNING LAW & DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Karnataka, India.

Before initiating any legal proceedings, you agree to first attempt to resolve disputes through our Grievance Redressal process.

12. CONTACT INFORMATION

For questions about these Terms, please contact us:

Heliosphere Labs Private Limited
3rd Floor, No.402-B-ITF, ITI HBCS Layout, Mysore Road, Nayandahalli, Bengaluru 560039
Email: info@menlycare.store
Phone: +91 7330687194

GSTIN: 29AAICH1909E1ZN