RETURNS POLICY
Your satisfaction matters. Easy returns within 7 days of delivery with hassle-free processing.
RETURN ELIGIBILITY
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return it within 7 days of delivery for a full refund or exchange.
Eligible for Return
- Product received is damaged or defective
- Wrong product delivered
- Product different from description
- Unopened products in original packaging
- Missing items from your order
- Quality issues with the product
Not Eligible for Return
- Products used or opened (hygiene reasons)
- Products without original packaging/tags
- Products damaged by misuse
- Return request after 7 days
- Products marked as "non-returnable"
- Free gifts or promotional items
Important: For hygiene and safety reasons, personal care products that have been opened or used cannot be returned. Please ensure you check the product upon delivery and report any issues within 24 hours.
HOW TO RETURN
Follow these simple steps to initiate a return:
Contact Us
Email us at returns@menlycare.store with your order number, product details, and reason for return. Include photos if the product is damaged or defective.
Receive Confirmation
Our team will review your request and send you a return confirmation with pickup details within 24-48 hours.
Pack the Product
Pack the product securely in its original packaging with all tags, accessories, and invoice. Ensure the package is properly sealed.
Schedule Pickup
Our courier partner will schedule a free pickup from your address. You can also drop off the package at the nearest partner location.
Refund Processed
Once we receive and inspect the returned product, your refund will be processed within 5-7 business days.
REFUND INFORMATION
Refunds are processed after we receive and inspect the returned product. The timeline for receiving your refund depends on the original payment method:
| Payment Method | Refund Method | Timeline | Status |
|---|---|---|---|
| Cash on Delivery (COD) | Bank Transfer (NEFT/IMPS) | 5-7 Business Days | Standard |
| UPI / Net Banking | Original Payment Source | 3-5 Business Days | Fast |
| Credit / Debit Card | Original Card | 5-10 Business Days | Standard |
Refund Amount
You will receive a full refund of the product price. Shipping charges will be refunded only in the following cases:
- • Product was damaged during shipping
- • Wrong product was delivered
- • Product was significantly different from description
COD Refunds: For Cash on Delivery orders, you will need to provide your bank account details (Account Number, IFSC Code, Account Holder Name) for the refund to be processed via NEFT/IMPS.
EXCHANGE POLICY
Want to exchange your product for a different variant or size? We've got you covered.
How Exchange Works
Exchanges follow the same process as returns. Once we receive your returned product:
- 1. We'll ship the replacement product immediately
- 2. If the exchange product costs more, you'll need to pay the difference
- 3. If the exchange product costs less, the difference will be refunded
- 4. Exchange delivery follows standard shipping timelines
Note: Exchange is subject to product availability. If the requested product is out of stock, a full refund will be processed instead.
CONTACT FOR RETURNS
Need help with a return or have questions? Our customer support team is here to assist you: