Privacy Policy

1 INTRODUCTION

Welcome to Menly Care ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website menlycare.store or make a purchase from us.

Important: By using our website, you consent to the data practices described in this policy. This policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

Entity Information

Business Name: Menly Care
Registered Address: [Business Address], India
GSTIN: [GSTIN Number]
Contact Email: privacy@menlycare.store

2 INFORMATION WE COLLECT

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register on our website or create an account
Place an order for products
Subscribe to our newsletter
Contact us with inquiries or feedback
Participate in promotions or surveys

This information may include:

Full name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through payment gateways)
Order history and preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address and browser type
Device information and operating system
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

3 HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Purpose	Legal Basis
Process and fulfill your orders	Contract performance
Send order confirmations and updates	Contract performance
Provide customer support	Legitimate interest
Send promotional communications (with consent)	Consent
Improve our website and services	Legitimate interest
Prevent fraud and ensure security	Legitimate interest / Legal obligation
Comply with legal obligations	Legal obligation

4 DATA STORAGE & SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

SSL/TLS encryption for data transmission
Secure payment processing through certified gateways
Regular security assessments and updates
Access controls and authentication protocols
Data encryption at rest and in transit

Payment Security: We do not store your complete credit/debit card details. All payment information is processed directly through secure, PCI-DSS compliant payment gateways in compliance with RBI tokenization guidelines.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are maintained for 7 years for tax and legal compliance purposes.

5 DATA SHARING & DISCLOSURE

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist in operating our website, conducting business, or servicing you (e.g., shipping partners, payment processors)
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection of Rights: To protect our rights, property, or safety, or that of our users or others

All third parties with whom we share data are contractually obligated to maintain confidentiality and use your information only for the specified purposes.

6 YOUR RIGHTS UNDER DPDP ACT

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

Right to Access: Request information about the personal data we hold about you
Right to Correction: Request correction of inaccurate or incomplete personal data
Right to Erasure: Request deletion of your personal data, subject to legal retention requirements
Right to Withdraw Consent: Withdraw consent for data processing at any time
Right to Grievance Redressal: Lodge complaints regarding data processing
Right to Nominate: Nominate another individual to exercise your rights in case of death or incapacity

To exercise any of these rights, please contact our Grievance Officer using the details provided below.

7 COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality (cart, checkout)
Analytics Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8 THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9 CHILDREN'S PRIVACY

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

10 CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

For significant changes, we will provide notice through email or a prominent notice on our website.

11 CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us:

Grievance Officer

Name: [Grievance Officer Name]

Email: grievance@menlycare.store

Phone: [Contact Number]

Address: [Business Address], India

Response time: Within 30 days of receiving your request